About pre-order

Hello! Thank you for your attention and support to the products on our independent website. Some styles of our products are pre-ordered items. Now, we would like to explain the relevant matters to you as follows:
  1. Nature of the product: Since this product involves handmade work, with complex craftsmanship and requiring meticulous creation, the production cycle is relatively long, which is expected to be about 3 months. During this period, we will strictly follow the production process and quality standards to ensure that the product you receive is of good quality.
  2. Full payment: You need to pay the full amount when placing an order. The full amount is clearly marked on the product detail page. After successful payment, we will reserve a production slot for you and start the production process. The payment of the full amount is your commitment to purchasing the product and an important basis for us to arrange production.
  3. Shipping time:Due to the uncertainty of the production cycle, we cannot definitely promise a specific shipping date. Please pay close attention to the relevant notifications on our independent website. At the same time, you can also consult the production and shipping status of the product through the customer service channel at any time, and we will serve you whole-heartedly.
  4. Order change and cancellation: Before the production of the product starts, you can negotiate with us to change the order content or cancel the order, but a certain percentage (30%) of handling fee will be deducted. Once the production of the product starts, due to factors such as raw material procurement and the start of the production process, we will not be able to accept applications for order change or cancellation, and the payment will not be refunded. Please understand.
  5. Product acceptance: Please conduct an acceptance inspection in a timely manner after receiving the product. If you find that the product has quality problems or does not match the product description, please contact our customer service within 7 days after receiving the product, and we will handle it in accordance with the relevant after-sales policy.
We deeply understand your expectations and will go all out to ensure that the product is produced on time and shipped as soon as possible. Thank you for your understanding and support. Have a pleasant shopping experience!